Ambulatory Care Navigators

Partnering for a healing and healthy future

Through our Ambulatory Care Navigators, we strive to provide eligible patients with quality care coordination services delivered with compassion and respect. We work with you or your loved once to create a personalized care plan to help you in ways that you feel are important. 

Benefits for eligible patients:

  • Disease Education and Management
  • Ongoing support after inpatient discharge or ED visit through a series of follow-up telephone calls or virtual visits
  • Insurance providers also identify patients that are eligible for ACN care management services
  • Collaboration between you and your care manager to develop a care plan around your individual care needs

Ambulatory Care Navigator Brochure

Ambulatory Care Navigator Leadership

ACN Goals and Values:

Our goal on the Ambulatory Care Navigator (ACN) Care Management Team is to partner with you for a healing and healthy future through the prism of the MultiCare Health System (MHS) values:

  • Respect: We affirm the dignity of each person and treat each individual with care and compassion.
  • Integrity: We speak and act honestly to build trust.
  • Stewardship: We develop, use and preserve our resources for the benefit of our customers and community
  • Excellence: We hold ourselves accountable to excel in quality of care, personal competence and operational performance.
  • Collaboration: We work together recognizing that the power of our combined efforts will exceed what we can accomplish individually.
  • Kindness: We always treat everyone we come into contact with as we would want to be treated.

Please share with our ACN Leadership Team when you feel any of our Team members have exceeded your expectations and helped you on your healthcare journey. We are also interested in any opportunities we might have to improve our work so please reach out to us if you feel we can improve in any area.

Cindy, ACN Supervisor: 509-530-6158


I was raised in the Upper Peninsula of Michigan and transplanted to the PNW after completing nursing school. I have been an RN for about 20 years now! My background includes many years working in ICU, Interventional Radiology, and travel nursing. I have been with Multicare since 2009, and with the ACN team since 2013. I received my BSN from Northern Michigan University and my MSN from Western Governors University. I feel honored and privileged to work with the ACN team and the patients we serve. I appreciate the opportunity to help patients navigate the complexities of the healthcare system, thus improving quality of life and patient outcomes. In my spare time I enjoy spending time with my family, mountain biking, exploring the outdoors, working out, raising beeves, and teaching our kids to cook, bake and have fun!

Call Cindy: 509-530-6158

Lynette, ACN Supervisor: 253-680-6265


I am a Washington native who truly loves the PNW. I have been a social worker for 17+ years and have been with Multicare since 2011. I graduated from Pacific Lutheran University with my BSW and received my master’s from the University of Washington. I absolutely love the work that I do and feel privileged to be a part of the Ambulatory Care Navigator team  When I am not working, I enjoy spending time with my family, traveling and working outside in my yard.  

Call Lynette: 253-680-6265

Rob, ACN Director: [email protected]


Education: College of Marin (AA Marine Biology), Regis University School of Nursing (BSN), University of Phoenix (MBA) 

Certifications: Certified Case Manager (CCM), Certified Professional in Healthcare Quality (CPHQ)

After serving 6 years in the US Navy onboard the submarine USS Scranton (SSN-756) during the Gulf War and being honorably discharged, I returned to Denver and completed my nursing education. I have been practicing as an RN since 2000 with a background in population health, peds, PICU, community health, hospice, disability, home care, quality, case management and have served as a healthcare leader since 2007.

Email Rob: [email protected]

Stephanie, ACN Lead: 253-403-5430

stephanie-birdleboughI joined MultiCare in 2018 as a care coordinator with the Ambulatory Care Navigation team. With 7 years of healthcare experience, I am passionate about helping patients and their families navigate the healthcare system and connect with community resources. Born and raised in the Pacific Northwest, I am grateful for the opportunity to serve the communities that are near and dear to my heart. When I am out of the office, I enjoy hiking, camping and traveling with my husband and daughter. I am looking forward to speaking with you and learning how we can partner together to connect you with the things that matter most!

Call Stephanie: 253-403-5430

Ambulatory Care Navigator Care Managers

Alissa: 253-680-6336

alissa-rooksI am originally from the south, but also spent time in Chicago before moving to the beautiful pacific northwest. After spending time several years in the banking industry, I transitioned my career to social work by attending the University of Chicago. Since then I have worked in various healthcare roles including consultant, program manager, care coordinator and social worker. I started at MultiCare in the Celebrate Seniority group of Volunteer Services; I began working as a social worker with the Ambulatory Care Navigation team in 2021. I am honored to work with patients, listen to their stories and help find available community resources. When I'm not working, I enjoy spending time with family, listening to music, playing with our cat and volunteering.

Call Alissa: 253-680-6336


Amy: 253-680-6478

amy-oliverHello! I have been a nurse for 10 years with a background in Skilled nursing, substance abuse and vascular surgery . I joined this team in October 2021 because I have a passion for helping people navigate the healthcare system. I enjoy connecting with my patients where they are at on their healthcare journey and providing assistance and support. I was born and raised here in the PNW and being able to give back to my community is a blessing. In my spare time I love spending time with my kids and husband exploring the great outdoors and traveling.

Call Amy: 253-680-6478

Carly: 253-403-8313


Born and raised in the Pacific Northwest and no plans to leave! I have spent several years working for local government agencies around Pierce County including Pierce Conservation District, Metro Parks Tacoma, and Pierce County Parks and Rec.  I’ve enjoyed working with and helping people in the community so much that I wanted to do more!  New to healthcare, but eager to be here!  In my personal time I enjoy playing golf, crocheting various items, cuddling my kitten Frankie and adventuring around the beautiful state I call home! 

Call Carly: 253-403-8313

Christina: 253-876-8285

christina-hudsonI am originally form Ohio but Migrated to the PNW as a teenager when my father was offered a job with Boeing. After graduating High School, I started my career as a CNA in a long-term care facility. I always wanted to do health care since I was 4yrs old. I then went back to school and received my Certificate for Medical Front and back office and became a Health Unit Coordinator. I worked in several hospitals in this position until I came to MultiCare Health System in 2008. While working as a Health Unit Coordinator at MultiCare Health System I earned my BSHS degree and came to work with the Ambulatory Care Team in 2020. I enjoy listening and helping patients connect to their community resources. When not working I enjoy hanging out with my children and grandchildren, traveling with my family, gardening, and watching all versions of Star Trek.

Call Christina: 253-876-8285

Coree: 253-680-6477

coree-hallI am a Registered Nurse of 18+ years originally from sunny Southern California. I moved to Washington to enjoy the beautiful scenery and enjoy nature with my family. I have had many years of bedside nursing experience in hospitals as well as in a clinic setting. I spent many of those years in leadership and received a Masters in nursing leadsrship and manageement. I now am thrilled to have the opportunity to work with patients directly again to help them in navigate their healthcare journey.

Call Coree: 253-680-6477

Denise: 253-876-8013


Hello! I am Denise and I have been a nurse for 30 years. I graduated from Hawaii Pacific University with my BSN and moved to the PNW in 1998. My background in nursing has primarily been in Cardiac and Geriatric services. I joined Multicare in 2015 and have enjoyed many different roles under the Care Management umbrella. I so value the opportunity I have to partner with my patients and their families as they navigate the healthcare system. As someone with a medical journey myself I can appreciate the fears, confusion and questions my patients and family members have in their personal journeys. In my off time I enjoy spending time with my family, cooking, camping, gardening, and reading.

Call Denise: 253-876-8013

Jamie: 253-403-1238

jamie-eckhardtOriginally from San Diego, I completed my Bachelor of Science in Nursing at the University of Southern California in 2001. I have worked in a variety of nursing and leadership roles, starting in a regional Burn Center in San Francisco, and as an Emergency Room nurse at Allenmore Hospital in Tacoma. I have enjoyed working in leadership at MultiCare with both MMA Primary Care and Mary Bridge Pediatric Medical Specialty Clinics. I joined the Ambulatory Care Navigator team in 2021 and am humbled to help patients and their families reach their health and wellness goals.

Call Jamie: 253-403-1238

Jennifer: 253-680-6274

jennifer-oleaHello! I am a Washington native and have lived in many areas in Washington from a few of our major cities to some very unique rural communities. I have work in many areas of healthcare since I was 16 starting as an EMT in high school. I have worked in hospitals, a doctor’s office, skilled nursing facilities, adult family homes as a certified nursing assistant and many other front and back-office jobs.  I joined MultiCare Behavioral Health in 2019 and transferred to Ambulatory Care Navigator’s in 2021. When not working I enjoy spending time with my family, camping and gardening.

Call Jennifer: 253-680-6274

Jill: 253-403-9647

jill-sealeHello! I started working at MultiCare in 2007. My nursing journey started in Alaska where I graduated from University of Alaska, Anchorage in 2001. My experience includes: acute care on Med/Surg units, hospital Case Management and currently Ambulatory Care Navigator. I continue to be motivated by the patients & families I work with and I am grateful to be in a role that I can provide compassionate care, build trusting relationships and provide support and resources to patients and their families. When I am not working I enjoy spending time with family, my dogs, gardening and camping.

Call Jill: 253-403-9647

Joe: 253-403-4705


Education: University of Washington - Anthropology, Seattle Central College - Nursing. 

Hello! I have been an RN since 2008. Prior to becoming a nurse, I worked in healthcare and had some great oportunities to see the world. Nursing is such a fulfiling experience. I feel privileged to work with my patients. My goal is to have a collaborative approach to folks' healthcare; working with the patients, families and clinicians to provide patients with the best care possible. I have worked in cardiology, trauma, psychiatry and family medicine. I am a Pacific Northwest native. Away from work, I coach soccer, teach skiing and love being outside with my wife, daughters and 3 goofy dogs. 

Call Joe: 253-403-4705

Kim: 253-680-6466

kim-connI have been an RN for 27 years now! My background has mostly been pediatrics, more specifically, pediatric GI. After moving to Washington from Georgia, I worked remotely for a large peds GI practice, where I had been for 20 years. In September of 2020, I became a manager at Mary Bridge over 4 departments. While I loved my time at Mary Bridge, working remotely and having a better work/life balance for my family ultimately led me to my current position as an Ambulatory Care RN Navigator. When not working, I enjoy spending time with my husband and 2 children. You will likely find us on a soccer field at any given time! 

Call Kim: 253-680-6466

Lauren: 235-403-7760


Hello! I started working at MultiCare in 2018 as an Ambulatory Care-navigator. I moved to Tacoma from Olympia where I worked as a Mental Health clinician. I am passionate about advocating for my patients and supporting their health care journey. I love Washington and enjoy being outside whenever is it not raining! 

Call Lauren: 235-403-7760

Leanna: 253-680-6260

leanna-piperHi! I have worked in healthcare since 2017, with experience in patient safety, authorizations, and care coordination. I went to Boise State (Go Broncos!!) for my B.S. in Health Science, and received my Master's in Healthcare Administration, with an emphasis in Population Health, from Colorado State University Global. I love working with the community to increase access to care for everybody! When I am not working, I love reading, traveling, working out, walking my dog Kol, and trying out new restaurants.

Call Leanna: 253-680-6260

Leslie: 253-680-6293

leslie-munozI joined Multicare in 2018 as an Ambulatory Care Navigator II. Previously, I had been working as a Medical Assistant and a Care Coordinator for a Community Clinic. I enjoy connecting patients to local resources, and assist navigate the healhcare system. In my spare time i enjoy spending time with family, reading a good book, and watching movies.

Call Leslie: 253-680-6293

Maribeth: 253-680-6481

maribeth-ingemansenI have worked at Multicare for 26 years. I received my Bachelors of Science in Nursing from Seattle University. Most of my nursing career has been at MHS Good Samaritan Hospital. I was born at Good Sam and was fortunate enough to deliver all 3 of my children there! My nursing background is mostly in surgery, preop and recovery. I went into a leadership position and led there for 10 years until I moved over to this wonderful Ambulatory Care Navigator team, a little over a year ago. I am thrilled to be working with patient's and families in this capacity. In my spare time I love being outdoors or on the puget sound with my children and husband of 30 years.

Call Maribeth: 253-680-6481

Mary: 253-403-9806 / 509-530-6102


Hello! I have been a nurse for over 30 years and have loved all of it! Most of it was in ICU, which enabled me to travel throughout the country and see many sights and meet so many wonderful people! Originally from Ohio, but I have lived in Washington for 11 years and the natural wonders never cease to amaze me. I have been in this role for 3 years and so enjoy and appreciate the privilege to work with patients and their families to help them navigate the complicated healthcare system. Helping people get what they need to live a life with dignity and happiness is what I strive to do every day.

PSR: 253-403-9806
INW and Idaho: 509-530-6102

Mary B.: 253-680-6272


My start in healthcare began in 2010 as a CNA, after I received my degree locally from Bates College in 2012. I began my career as an Occupational Therapy Assistant, with a background in Occupational Medicine. I have been working in different hospitals throughout the PNW for the last 10 years. I joined the Ambulatory Care Management team in July 2021 because I have a passion for helping people navigate the healthcare system. I enjoy connecting with my patients where they are at on their healthcare journey and helping and support. I was born and raised here in the PNW and love the beauty of nature here. In my free time I love to be with family and friends traveling and discovering new things.

Call Mary: 253-680-6272

Misty: 253-403-3426 / 509-530-6109

misty-munnsI am originally from Eastern Washington and relocated to the PNW. Graduated from University of Washington. I have been in nursing for over 20 years. My background includes NICU, clinical research, and many years in the operating room with an emphasis cardiothoracic and vascular surgery. I have been privileged to work in care management for the past four years. Here I have the opportunity to truly connect with patients and work towards mutually defined health goals. I love the outdoors and am very family centered. I look forward to working with you where you are in your health journey.

PSR: 253-403-3426
INW: 509-530-6109

Monica: 253-680-6423

monica-hiranoI have been a nurse for several years, joining Multicare in 2013. I have a background in pre and post surgery as both a staff nurse an in leadership. I joined the ambulatory care team in 2021 and enjoy my role working with patients and families offering assistance, support, and resources as they navigate healthcare.

Call Monica: 253-680-6423

Nicoline: 253-680-6422


I have been an RN for 20 + years. My professional background includes NICU, PCU, Medical/surgical, Surgery and Ambulatory clinic leadership.  My current role as Ambulatory Care Navigator fits in nicely with my passion for reducing healthcare disparities. Meeting my patients at their point of need and bringing with me the tools they need to improve their health outcomes is the gift that keeps on giving.  Reading and dancing are some of my favorite past-times. 

Call Nicoline: 253-680-6422

Nikki: 253-403-9346

nikki-merwinI started by working in a Skilled Nursing Facility as a CNA for more than 10 years. I joined the Multicare the Home Health Department in 2013 and joined the ACN team in 2018. I have been with the Remote Patient Monitoring program since 2016, and have helped develop and grow over the years. I work with and amazing team to assist patients to learn about their new health situations and give the tools and knowledge to succeced at home. When I'm not at work you'll find me outside. I love hiking, camping, gardening and bond fires with the family.

Call Nikki: 253-403-9346

Sharon: 253-680-6246

sharon-russellI am a registered nurse with many years of bedside nursing experience. Courageously, in 2017, I switched to Ambulatory Care Management. Caring is the foundation of this work, to empower with knowledge, and to provide access to services which can be difficult to reach if not working inside the medical system. I truly look forward to helping you or your loved one in the future. I am available in the Puget Sound Region, Spokane, and ID. 

Call Sharon: 253-680-6246

Summer: 253-680-6266


I joined Multicare’s Ambulatory Care Navigation team in 2014 as a care manager/social worker. Since that time, I have had the privilege of working with our patients to navigate the healthcare system, connect with community resources/supports, and improve their quality of life. In my free time, I enjoy snuggling with my cats, gardening, hiking, camping, and traveling with my husband and two kids.

Call Summer: 253-680-6266

Tammy: 253-680-6413

tammy-inselmanI have had the privilege of being a social worker for over 25 years. I earned my BA in Sociology from Pacific Lutheran University and my Master’s in Social Work from the University of Washington, Tacoma. Over the years I have worked in several different areas to include child welfare, academia, healthcare and with Veterans.  I worked for MultiCare previously from 2008 to 2020, leaving only because I moved out of state. I am so excited and thankful to be back at MultiCare with the ACN. Supporting, encouraging, and advocating for members of the MultiCare community has been and will continue to be rewarding, both personally and professionally. When I am not working, I enjoy spending time with family, taking Jeep drives, cooking, traveling, reading and spoiling my dog, Lola

Call Tammy: 253-680-6413